Image ONE Camera Return Policy

Our Return Policy applies to online purchases ONLY!

Easy 30-Day Returns Policy

We care about your satisfaction. That’s why returns to Image One Camera are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to Image One Camera within 30 days of the purchase date, subject to the conditions and exclusions below:

Eligibility Conditions

Please read conditions below. If all conditions are not met, Image One Camera reserves the right to refuse the return or to charge a minimum 15% restocking fee.

  • All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories.
  • Image One Camera is not responsible for personal data or items left in returned merchandise.
  • Image One Camera is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
  • Image One Camera can only refund the original purchase price.
  • Shipping and handling fees are nonrefundable.
Final Sale & Nonreturnable Items

Unwrapped consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)

  • Special order merchandise or any item indicated on the website as nonreturnable.
  • Underwater equipment that has been submerged
  • Unwrapped educational tapes and books
Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.

Exchanges

Please allow 7-10 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

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